Takeaways

Effective communication is two-way and requires conscious attention to how we engage with others and make them feel.

Listening to truly understand others is essential for building trust and strong relationships.

Empathy involves standing in the shoes of others and understanding their needs and perspectives.

Self-awareness is crucial in leadership and involves being conscious of one's communication style and its impact on others.

Sound Bites

"Communication is absence of having any impact in the general sense, unless it's a lecture or a presentation in terms of how you engage."

"People like to contribute generally in life. We all feel that there's something we want to bring into a conversation."

"Listening is not just hearing words, it's actually making and understanding the meaning behind what's said."