Karen emphasizes the need for two-way communication and the impact of effective communication on building trust and strong relationships. Karen also highlights the significance of listening to truly understand others, including their needs and perspectives.

* The Clue Principle focuses on empathetic leadership and applying empathic curiosity in the workplace.

* Effective communication involves two-way dialogue and active listening to understand others.

* Being authentic and respectful creates psychological safety and fosters trust in the workplace.

* Widening one's scope and understanding different cultures helps in being a more open and effective leader.